ABOUT BIDDING
ABOUT WINNING
AFTER IT'S ALL OVER
ABOUT AUCTIONAIR
Why do I have to pay an Entry Fee?
The
point of our auctions
is that for the risk of a small entry fee, you might get a
REAL BARGAIN.
-
YOUR BID IS NOT BINDING.
Unlike other auctions if you win the bidding, you DO
NOT HAVE TO GO THROUGH with your offer.
-
NO BUYERS OR SELLERS COMMISSION
Unlike other auctions, we do not add a buyer's commission or a seller's commission,
nor hidden VAT. You simply pay for the item to be delivered to you.
-
WE PURCHASE THE ITEMS OURSELVES.
In practice, most of our Lots go for *substantially* below what they are actually
worth, (and often well below what they cost us too!). There are therefore many real
bargains to be had (see Results).
The entry fee is therefore a contribution towards our operating
costs (media and promotion, design, sourcing, bid processing, fulfilment, fixed
costs etc.) and towards the expected losses we might make on the proceeds from the
winning bids.
Our
calculation is that if enough people enter, we will cover our costs and perhaps
even make a profit! And if it goes really well, we hope to be able to invest in
some even more amazing Lots next time!
Can I see the current winning bid?
No,
sorry, but you can't! This is a 'sealed bid' auction and not
being able to see the bids is part of the game, as it were.
The point is that not
seeing each other's bids makes bidding much simpler
and more convenient
for you because it means you don't need to keep revisiting
the website to check the bidding.
And we also believe it increases your chances of getting a
real bargain.
So just
take a chance and make an offer at whatever it's worth
to you. All offers will be compared on the closing
date. Highest offers win in our High Bid auction!
Are any
of the Lots second hand?
No,
everything in our auctions is brand new and completely unused, unless otherwise stated.
Is there
an age restriction for bidding?
Yes,
you need to be over 18 years old.
If I do make a bid, what commitment am I making?
You
are committing to pay the entry fee only.
You will not be held to the sum you bid.
How many bids can I make?
You
may make as many bids as you wish in our High Bid auction and there are stipulated
limits on each Lot in the Low Bid auctions.
May I bid on the same item twice?
Yes,
you may wish to bid more than once, particularly if you are bidding for
'multi-Lots'. You will of course have to enter all your payment details
each time.
What happens if there are two identical highest bids?
In this
case we will award the Lot to the bid received first. We recommend that you include
pence as well as £ in your bid in order to minimise the chances of this happening.
Is the bidding restricted?
Our auctions
are open to anyone over the age of 18.
How will I know if my bid wins?
We will
compare all the bids on the published closing date or when all the bids are
received for a Low Bid auction. If your bid is successful, first we will contact
you by email and then, if you have provided us with a phone number, we will phone
you.
How can I find out the results?
Check
out your "My Bids"
page on this website, 24 hours after the closing date, to see the results. They
will then be updated as information becomes available until the final result has
been established.
What happens if my bid wins?
We will
contact you to let you know that you have secured the right to buy the item you
have bid for at the price you have offered. We will answer any further questions
you may have about the item and we will then ask you if you wish to go through with
your offer. If you do wish to go ahead, we will confirm your delivery requirements
and then ask you how you would like to pay. You will have five days to complete
the payment.
How can I pay?
If you
are lucky enough to win your bidding, you may pay for your Lot by cheque or bank
transfer. You may also pay by credit or debit card but you may be asked to pay a
surcharge for this. All transactions will be in £ sterling. Other methods
may be possible by arrangement with Auctionair™.
When will you contact me?
We will
notify all the highest bidders immediately when the Auction closes. However, it
is possible that some of these bidders will not complete, so you may hear from us
any time up to two weeks after the closing date.
What if I am away or unavailable?
Please
make certain you give us all your correct contact details at the closing date and
for the following two weeks. We will use our best endeavours to reach you
using all the contact details you have given us, as well as attempting other means
to find you. If you are the winning bidder, we cannot guarantee to give you more
than 24 hours to respond and decide (and five days to complete payment).
Can I change my contact details?
Yes,
call the Service Centre to let us know.
|
Phone:
|
+44 (0) 1926 642 340 |
|
Fax: |
+44(0)
87 007 28 28 5 |
|
email: |
change_details AT auction-air dot com |
What happens if I change my mind?
No problem.
You can withdraw your bid at any time until you confirm that you wish to acquire
the item.
If I do change my mind, will I get my entry fee back?
If you
cancel your bid within seven days of submitting it, we will refund your entry fee.
If you withdraw any time after this, we will not refund your entry fee.
Do warranties and quality guarantees apply?
Although
we take no responsibility for the items you have acquired, we do pass on to you
the benefit of any manufacturers' or suppliers' guarantees in respect of any items
you have secured through us. (Please refer to our Terms and Conditions.)
What happens if I live outside the UK?
No problem.
We can arrange delivery or fulfilment (if, for example, you have bid for a holiday)
to your chosen address.
You are free to choose any method of delivery you like. Costs for delivery will
be passed to the winning bidder.
When will I receive my item and is there a delivery charge?
We will
arrange the fastest delivery method to suit your needs, depending on where you live.
Delivery costs are additional, unless otherwise stated and will be quoted to you
before you commit to your winning bid.
SECURITY: Will my card details be secure ?
Yes.
Bidding on this site is safe because all the information you supply is highly protected.
We encrypt your bidding information using SSL and industrial strength
security measures to ensure that your personal information is safe.
Technical
details:
We are running Stronghold with 128-bit encryption and SSL v.3.0,
fully certificated by Comodo CA Ltd.. http://www.comodo.com (more)
How
is Auctionair™ funded?
The
company is incorporated in the United Kingdom (Company Number 4146549)
at Companies House – confirm at http://www.companieshouse.gov.uk/info
and is funded by Blue Planet Management Limited and by private investors.
Who
are the directors?
The
directors of the company are:
Albert
Scardino (Chairman)
Duncan Hilleary (Chief Executive)
Adrian Cox (Non-executive Director)
Neil Worgan (Finance Director)
Andrew McRae (Non-executive Director)
Antonio Soler (Non Executive Director)
Who
are the management team?
Duncan
Hilleary (Chief Executive)
Alec Shaw Stewart (Director of e-Commerce)
Phil Kempson (Customer Relationship Manager)
Helen Monteith (Retail and Procurement Manager)
Jill Crawley (Customer Services Manager)
What
is the company address?
Auctionair
Ltd
The Stables
Chadshunt
Kineton
Warwickshire
CV35 0EQ
UK
|
Switchboard:
|
+44 (0)
87 007 28284 |
|
|
+44 (0)
1926 642 340 |
|
Fax: |
+44
(0) 87 007 28285
|
|